We are committed to the quality of our results and have developed a clinical governance framework which includes:
- We carry out regular external audit of all services provided to the NHS
- Knowledge and application of national best practice guides
- Knowledge and application of local rules of work
- Regular audit of patient and staff safety
- Regular risk management assessment
- Peer review of examination results
- Regular audit of infection control
We value the opinion of our stakeholders:
- We ensure awareness of our complaint’s procedure, with every complaint being investigated at board level
- We encourage all patients to complete a patient feedback survey. Similar feedback is encouraged from referring clinicians and staff
- Conclusions drawn from complaints, incidents and feedback are openly disseminated to all staff